preloader

Delivery

All orders placed prior to the 15th of the month are dispatched at the end of the same month and can take 3-5 working days to arrive. 

The cost of delivery is included in your order. Unfortunately at present we are unable to ship outside of the UK.

We will email you when your order has been dispatched. Please allow 5 days for it to arrive before contacting us.

Returns

If you are unhappy with your box for any reason you can claim a full refund upon return of your box. No questions asked, we want you to be happy with your box. Your box must be returned in its original packaging and in an unused condition. Returns must be posted back to us within 14 days of receiving your box.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please not we are not liable for the cost of return postage or for any returns damaged or lost in transit on their way back to us.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we aim to process all refunds within 5-10 business days. Refunds will be made to the original payment method.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@peachymindsbox with the subject ‘exchange’ and we’ll send you more details.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at hello@thepeachymind.com for questions related to refunds and returns.